Help & FAQ
Answers about pets, Taily, family, the sitter card, QR tags, Tailysmate+ and your account.
Getting started
Your account, your first pet and finding your way around.
Pet profile
Your pet's page, several pets, following and your pet's sound.
Taily & sharing
Short videos, stickers, outfits and the wardrobe.
Find friends & Pack
Playmates, Pack friends, messages and waves.
Health calendar & passport
Vaccines, vet visits, reminders and the pet passport.
Family
Look after a pet together with the people you live with.
Sitter card
A time-limited care page for your sitter — no app needed.
QR tag & lost mode
The tag page, finder messages and what to do if your pet is lost.
Walks, weather & Calm Mode
Walk tracking, who can see your walk, the best walk time and calm nights.
Memorial profile
Remembering a pet who has passed.
Adoption
Free adoption only — from shelters and from owners.
Celebrations
Birthdays, Gotcha Day and gifts from Pack friends.
Tailysmate+
What's included, prices, the free trial, cancelling and restoring.
Invites
Invite friends, codes and rewards.
Privacy & safety
Private account, blocking, reporting, ads choices and age rules.
Account
Deleting your account, your data, language and contacting us.
Still need help?
Write to us — we usually reply within a few days: [email protected]